A MUST READ!
February.12,2009
This book is excellent, if you have a passion for service and perfection, then you will find your bible.
I loved it!
（この本は素晴らしいわよ。サービスや完全なるものに熱意がある人には、聖書になるくらいよ。おススメするわ！） 
- Pinky of The Strand Says:
Hi Ines! I’m so glad to be able to keep up with you this way. I’m very interested in reading this book but couldn’t find it in amazon. I googled it and it’s by Ritz Carlton Tokyo’s GM Ricco de Blank right? Is it by any chance available in English? I bought just last year the book ‘The New Gold Standard’ about Ritz Carlton’s legendary customer experience that’s why i would like to read this book too.
Thanks and warmest regards to you, Kenneth and your boys.
Yes!! I MUST READ!!